MKTG 4760

Customer Relationship Management

This marketing-theory driven course examines customer relationship management (CRM) as a key strategic process for organizations. Composed of people, technology and processes, effective CRM optimizes the selection or identification, acquisition, growth and retention of desired customers to maximize profit. Besides presenting an overview of the CRM process, its strategic role in the organization and its place in marketing, students have an opportunity to create simulated CRM database using popular software package that help to illustrate what CRM can do, its advantages and limitations. Restriction: Restricted to undergraduate Business majors with junior standing or higher. Cross-listed with ISMG 4760.

Units: 3.0

Hours: 3 to 3