BUS 263

Attitude in the Workplace

This course is designed to introduce the subject of attitude and the importance of a positive attitude in providing exceptional customer service. Participants will develop key skills to maintain a positive attitude in the workplace. Concepts include how attitudes are communicated and how to adjust one's own attitude. Topics will also include the primary causes of a bad attitude and specific techniques to improve the attitudes of others. The goal is to provide practical, hands-on skills to non-management level personnel.

Units: 0.5

Hours: 9 hours LEC