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Sacramento City College Course Info
Sacramento, California
Course Info
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BUS 260
Communicating With Customers
This course introduces key elements of communication and its importance in providing exceptional customer service. Topics include verbal and nonverbal communication as well as listening skills. Emphasis is placed on how to effectively and constructively communicate with internal and external customers. The goal is to provide practical, hands-on skills to non-management level personnel.
Units: 0.5
Hours: 9 hours LEC