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Cleveland State University Course Info

Cleveland, Ohio


Course Info

Search for courses by clicking on letters of the alphabet or by using a search bar. Explore course description, number of credits required and course sequences to satisfy graduation requirements.

MGT 707

Total Quality Management/Continuous Quality Improvement

Overview of managerial considerations in implementing an enterprise-wide quality improvement program; course includes discussion of senior management leadership, objectives, strategy, program design, implementation structure, customer satisfaction measurement, process improvement, training, lower-level involvement, supporting management programs, and the assessment of financial results.

Units: 3.0