HCA 615

Quality of Care

Teaches specific methods useful in improving quality. Class participants learn to select, apply, and interpret quality tools and methods. Basic tools covered in the course are assessment of organization culture, cause-and-effect diagrams, two-stage sampling, control charts for mortality, control charts for patient health status, and severity-adjusted control charts. The basic behavioral techniques discussed are nominal group technique, integrative group techniques, subjective data, and influences on a physician's practice patterns.

Units: 3.0