MBA 281

Quality and Process Improvement in Healthcare

Discuss contemporary developments and methods in managing quality and process improvement in the healthcare industry. Topics include: Healthcare quality, leadership, teambuilding and project management; quality management processes and tools; quality measurement and management; human participation and organizational design in healthcare quality management; quality and process improvement initiatives; Lean and Six Sigma methodologies for continuous process improvement; process and systems integration; and emerging trends in healthcare quality management.

Units: 3.0