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American River College Course Info
Sacramento, California•
10 reviews
Course Info
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CISC 362
Microcomputer and Applications Support
This course is an in-depth investigation of the technical, business, soft, and self-management skills technicians need to provide effective customer service and support in an information technology (IT) environment. Customer service and problem solving skills needed for success in a small or large business environment are introduced. Students serve as assistants in computer support in one of the American River College (ARC) computer classrooms/labs.
Units: 2.0
Hours: 24 hours LEC; 36 hours LAB
Corequisites:
CISC 361 - Microcomputer Support Essentials Preparation for A+ Certification
Recommended courses:
CISA 320 - Introduction to Database Management
and
CISA 315 - Introduction to Electronic Spreadsheets
and
CISA 305 - Beginning Word Processing