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American River College Course Info
Sacramento, California•
10 reviews
Course Info
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AT 106
Automotive Shop Operations
This course introduces operations of automotive dealerships, independent shops, and fleet shops. Emphasis is placed on the various influences that affect the technician’s position within the operation. Topics include service, sales, parts, and financial operations. Customer Satisfaction Index (CSI) and the Bureau of Automotive Repair (BAR) are discussed. Field trips to local shops may be required.
Units: 2.0
Hours: 36 hours LEC