OSM 311

Introduction to Operations Management

Introduction to the design and management of manufacturing and service operations. Students will learn to recognize the basic tradeoffs associated with operations management decisions, to identify and quantify operating characteristics of different manufacturing and service systems, and to apply a variety of tools and techniques used by operations managers. Topics include product and service design, quality management and control, capacity planning, location decisions, facilities layout, supply chain management, JIT, and lean operations. OSM majors must earn a minimum grade of 'C' or better.

Units: 3.0